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Part III

In Practice & Case Studies

We follow how businesses really grow, then hand over to the field.Jump to: 3.1 Growth & capital, 3.2 Threshold moments, 3.3 Founder Realities, 3.4 Case studies, 3.5 Voices

I'm a real contrarian, and I'm coming from the '60s, when you did that kind of stuff. I enjoy the creative part of business, which is breaking the rules and proving that it works.

— Yvon Chouinard, Founder of Patagonia
3.1

Navigating growth & capital on the ground

Double arch in teal, violet and pale violet segments

Melanie Rieback tells this as a story about trees. In its early life, a tree grows almost exponentially. Then, at a certain point, its growth naturally slows.

It reaches full size, and rather than stagnating, finds new ways to thrive: channelling its energy into what's around it, and eventually dropping seeds that become new trees.

So the practical question when raising money is whether the growth that money expects matches the business's own curve. Roughly half of UK small businesses never take on any external finance at all. They are what the finance-industry data calls "permanent non-borrowers," building through revenue, personal savings, or simply staying small (Bank of England’s 2024 Quarterly Bulletin). In this short section, we’re focused on the other half: the ones who do seek funding, and what happens once they find it.

Jane ní Dhulchaointigh, one of this guide's co-authors and founder of Sugru, recognises the pattern from the inside. Sugru rode a genuine wave of early demand for its first few years. Then, the business kept expanding markets and segments to keep the growth going, raising capital to fund it. It ended in financial difficulty, and a change of ownership.

“Once we'd raised significant equity investment, it felt like we were running two business models at once: one to grow the valuation for the next funding round, one to actually meet the needs of our customers and team. We assumed the second fed the first, but looking back I’m not so sure. Opening a new geography for example, builds potential for investors; it doesn't always build value for the customers already with you. We were living inside what I'd now call ‘perpetual summer’: continuous expansion. Different ownership and capital conditions might have led us to focus on financial sustainability at a smaller scale, sensing when the business is meeting its own maturity.”

— Jane ní Dhulchaointigh, former CEO Sugru & Creative Associate at YOAK

The natural growth curve

A growth curve rising steeply through the rapid-growth phase to a fork,
                          where it splits: a natural path that levels off and matures near that size,
                          and a forced path that climbs higher before falling away. New ventures seed off from
                          the natural path; the forced path's exponential growth crashes.
Natural Path - matures near this size: other ventures seed off from it or around it
Forced Path - chases new markets/innovation to keep the old growth rate

Questions at each threshold moment

1. The wave arrives

For founders “Is this demand bringing our purpose in the right direction, or just what I could chase?” / “What kind of growth am I telling this capital to expect, and is that the growth this business can actually sustain?”

For funders “What is this money actually trying to enable: product/market fit, or scale?” / “What am I assuming about this business's growth and timeline, and have I actually said so, out loud?”

2. The slope changes: the fork in the path

For founders “Is the next market or product a genuinely purposeful development, or a way to avoid facing that the slope is changing?” / “What would it mean to let this business mature here?”

For funders “Would I still call this a win if it matured here and seeded three others, instead of scaling itself?” / “Is my return model even compatible with this business choosing to stop growing?”

3. Two futures

Thriving

Founders “Entering a mature, steady state, how might we design for thriving now instead of growth?”

Funders “What is my role now with this business: do I invest systemically in new seeds and related businesses and help it scale deep, or has our relationship reached a natural end, and we look for a new investor better suited to this stage?”

Perpetual summer

Founders “Now that we've moved from pull-based growth to push-based growth, how is this changing the nature of our business?”

Funders “Is impact and growth still aligned here, or are we seeing trade-offs?”

When money sets the direction

Investment capital usually carries someone else's assumptions about pace and control, which rarely match where a business actually sits on its own curve.

Jordan Fletcher, who leads Future Impact Ventures, a mission-locked venture fund, shares this from the funder's side. He suggests that the investment and commercial pull around a business can lead it in a direction its founders never intended. Imagine a company building underwater robotics for ocean-restoration that finds most of its demand in defence. Mission drift often begins with responding to the strongest commercial opportunity.

Navigating growth and capital dynamics will always be a dance between competing tensions. The design work doesn't remove those tensions; it changes how they're held. Building something that matters means facing into difference: challenging assumptions and having conversations that are not always comfortable. As Stella McKenna, who has spent years building the field around patient and mission-aligned capital, puts it:

“We are never going to get to the new future that we all need if we worry about pissing people off.”

— Stella McKenna, Joseph Rowntree Foundation (formerly 2X Global)
Two grayscale vase silhouettes holding cut-out figures, with violet leaves growing from each
3.2

Organisational evolution & threshold moments

No business grows in a linear way. Every founder journey and every organisational journey is different.

At times it can feel like one step forward and ten back; at others, twenty steps forward and one back. In many cases it can feel like turns of a spiral: circling the same issues and questions, cycle after cycle, iteratively maturing our responses as we develop. That being said, many businesses move through recognisable stages of evolution, each bringing its own threshold moments, tensions and decisions.

Patrick Andrews, another of this field guide’s co-authors, has spent over two decades working alongside founders. He writes in his book The Incomplete Circle about organisations moving through stages with very different needs: toddler, childhood, adolescence, adulthood, eldership, each with its own dangers and its own gifts. He returns to adolescence most: “Much pathology can be traced back to adolescence, a particularly perilous stage of life. The organisation is defining its identity, scaling its impact, and making choices about growth, governance, and purpose.” He points to the founders of Coffee Republic who shared a real example: when a new managing director arrived to professionalise the business, “the new people practically stampeded in and immediately controls and systems and training manuals were put into place... The change proved too much for many of the original team who all became disenchanted… Coffee Republic was not the same company. Now it was big business... We found this very sad.”

These thresholds are moments when the organisation may need different leadership, different capital, different advice, different governance, or a different understanding of success. Here we offer them as a pattern that may be useful to map where you are and design with.

Stage Start-up Growth Scaling up / out Maturity Eldership
Develop­mental metaphor Toddler Childhood Adolescence Adulthood Eldership
What’s happening Discovering product, customers and identity. Founder energy drives everything. Building a team, systems and early culture. Complexity increases. Capital, partnerships and governance become strategic. The founder can't hold everything. The organisation knows who it is. Focus shifts from growth to resilience, learning and renewal. Succession, legacy and regeneration. Passing on what has been built.
What it feels like Exciting, messy and fragile. Everything feels possible. Stretching. Constant trade-offs. Letting go begins. Exhilarating yet uncomfortable. Success creates new pressures. More spacious. Less reactive. Confidence with humility. Reflective. Asking what should endure beyond today's leaders.
Threshold questions What are we really here to do? Who are we serving? Which decisions still need the founder? Which don't? What are we trying to protect as we grow? How can ownership and governance help? How to stay alive without becoming rigid? How to renew our purpose? How do we transfer stewardship without losing identity? What legacy are we leaving?
Capital choices Friends & family, revenue, grants, angel investment, founder finance. Keep it simple. Patient equity, revenue finance, mission-aligned investors, blended finance. Align capital with long-term purpose. Finance resilience, reserves, patient capital, refinancing where needed. Succession finance, employee ownership, steward ownership, custodianship.
Info / advice / guidance Peer founders, incubators, mentors, accountants, basic legal advice. Specialist governance and ownership advice. Build an advisory network. Experienced boards, investor dialogue, organisational development. Peer learning, board reviews, governance renewal, leadership development. Succession planning, intergenerational leadership, mentoring others.
Design now for the next stage Name what matters, even if you don't formalise it yet. Build governance before you desperately need it. Design governance, ownership and capital together. Review whether your structures still serve your purpose. Avoid drift through habit. Ensure the organisation can flourish without its founders. Leave the system stronger than you found it.

Start-up

What’s happening

Discovering product, customers and identity. Founder energy drives everything.

What it feels like

Exciting, messy and fragile. Everything feels possible.

Threshold questions

What are we really here to do? Who are we serving?

Capital choices

Friends & family, revenue, grants, angel investment, founder finance. Keep it simple.

Info / advice / guidance

Peer founders, incubators, mentors, accountants, basic legal advice.

Design now for the next stage

Name what matters, even if you don't formalise it yet.

Growth

What’s happening

Building a team, systems and early culture. Complexity increases.

What it feels like

Stretching. Constant trade-offs. Letting go begins.

Threshold questions

Which decisions still need the founder? Which don't?

Capital choices

Patient equity, revenue finance, mission-aligned investors, blended finance.

Info / advice / guidance

Specialist governance and ownership advice. Build an advisory network.

Design now for the next stage

Build governance before you desperately need it.

Scaling up / out

What’s happening

Capital, partnerships and governance become strategic. The founder can't hold everything.

What it feels like

Exhilarating yet uncomfortable. Success creates new pressures.

Threshold questions

What are we trying to protect as we grow? How can ownership and governance help?

Capital choices

Align capital with long-term purpose.

Info / advice / guidance

Experienced boards, investor dialogue, organisational development.

Design now for the next stage

Design governance, ownership and capital together.

Maturity

What’s happening

The organisation knows who it is. Focus shifts from growth to resilience, learning and renewal.

What it feels like

More spacious. Less reactive. Confidence with humility.

Threshold questions

How to stay alive without becoming rigid? How to renew our purpose?

Capital choices

Finance resilience, reserves, patient capital, refinancing where needed.

Info / advice / guidance

Peer learning, board reviews, governance renewal, leadership development.

Design now for the next stage

Review whether your structures still serve your purpose. Avoid drift through habit.

Eldership

What’s happening

Succession, legacy and regeneration. Passing on what has been built.

What it feels like

Reflective. Asking what should endure beyond today's leaders.

Threshold questions

How do we transfer stewardship without losing identity? What legacy are we leaving?

Capital choices

Succession finance, employee ownership, steward ownership, custodianship.

Info / advice / guidance

Succession planning, intergenerational leadership, mentoring others.

Design now for the next stage

Ensure the organisation can flourish without its founders. Leave the system stronger than you found it.

Sophia Wyatt, co-founder of Library of Things, has lived this from the inside: after years of being a growth story, she found it harder than expected when the business reached its own version of thriving. "There came a point where we shifted from primarily focusing on growth to deepening our practice and purpose, clarifying ‘what’s ours to do’ as we became clearer about our role in the ecosystem", she says. Thinking about these thresholds in advance helps founders walk through transitions more intentionally, rather than only recognising them in hindsight, or missing them altogether.

This is also where ownership design matters. The choices made early about control, capital, mission protection and governance shape what remains possible later. If there is something the founder wants to protect (mission, independence, community benefit, product integrity, long-term stewardship), the right guardrails often need to be considered before the pressure arrives.

Guy Singh-Watson spent over a decade thinking about what this would look like for Riverford before he acted on it. When he transferred the majority of the business into an Employee Ownership Trust, he chose a lower sale price to avoid over-leveraging the company, and gave his team years, not months, to prepare. He describes the shift from sole decision-maker to one voice among many simply as "part of growing up." Looking back, he calls the day he sold the business "the happiest and proudest day of my life."

Few businesses reach maturity, never mind eldership. Most are contained by their ownership and capital design parameters, which require them to continuously pursue growth or exit. This makes it even more important to understand which threshold a business is actually approaching.

The choices made early about control, capital, mission protection and governance shape what remains possible later. If there is something the founder wants to protect (mission, independence, community benefit, product integrity, long-term stewardship), the right guardrails often need to be considered before the pressure arrives.

3.3

Founder realities: the humans in the business

Nautilus shell in pale violet, deep violet and teal segments

A core principle at Toyota is genchi genbutsu: go to the source to find the facts. Rather than relying on reports or assumptions, it means staying close to the people doing the work and the reality of the business.

For funders and advisers, it’s a reminder that understanding founders requires what systems thinker Nora Bateson calls warm data: the lived context that numbers alone cannot provide.

Founders are humans inside the business, as well as its architects. Every stage asks something of them personally, not just strategically.

“Being a founder often feels like riding the bike while still building it. At each stage you are making choices about what to build next, what can stay wobbly for now, what might fall off for a bit, and what you absolutely cannot afford not to prioritise. You are constantly asking: what is the context, what is my current reality, what matters most now, and what can wait?”

— Erica Neve, Co-Founder YOAK

A handful of these tensions show up again and again. They are deeply human responses to building something under pressure.

Common founder tensions

  • 1. Falling in love with the solution, not the problem
    Are you building for the challenge you started with, or the one now in front of you? Once time, money and identity have gone into a solution, it gets harder to test whether it’s still the right focus, even as the market, community or problem in front of you changes.
  • 2. Hard people decisions, made too late
    Founders often need to face when the business has outgrown the founding team’s skills, capacities or roles. Faced in time, this protects both the people and the business; left too late, it costs both.
  • 3. Letting go and letting in
    Perhaps the deepest founder task: letting go of a role, an identity, a growth assumption, or the belief that only you can hold key decisions, while letting in new people, new skills and new forms of leadership. Emma Shaw, co-founder of Library of Things, caught this pull early: “we were wanting to avoid founder syndrome, where you hang around fifteen to twenty years and you’re no longer the best person to bring life to this thing.”
  • 4. Taking advice built for a different business than yours
    Many accelerators and advisers are still designed around investment-readiness and capital-raising, not necessarily around business health and founder sustainability.

None of these tensions belong to founders alone. Teams, boards, investors and advisers all operate within the same pressures and assumptions. The point is not to eliminate these tensions but to recognise them. They reveal where the underlying design of governance, ownership and capital is either supporting the organisation or working against it.

3.4

Case Studies

Let's dive into the real people, ideas, circumstances, choices and tradeoffs they worked with: a car company that doesn’t want to sell cars, a steward-owned fund investing in steward-owned companies, an ownership structure designed to outlast everyone currently holding it.

Every case here is real, and they range across different sectors and stages of development. Explore them as evidence and inspiration. No single story is the model to copy exactly. Some show what becomes possible when the organisational architecture is designed on purpose, and some sit with founders wrestling with or looking back on their design choices.

Company Location Purpose
Zhero Hackney, London Zero-emissions logistics
Sugru London, UK Mouldable glue & repair community
Riverford Organic Farmers Devon, UK Online retailer & organic farm
Place Finance Lab Europe & UK Place-based finance
Joseph Rowntree Foundation (JRF) UK Endowed Foundation
Freeformers London, UK | Digital transformation and learning technology
Ben & Jerry's Vermont, USA & Global Ice cream manufacturer & activist brand
atreyu & ria Barcelona, Spain, Investing globally Investment business & learning ecosystem
Vitsœ Leamington Spa, UK Furniture manufacturer
Scott Bader Commonwealth Northamptonshire, UK Global specialty chemicals manufacturer
Raf'a Global reach Venture fund in design, rooted in Islamic finance
Library of Things London, UK Circular economy & community sharing platform
Innovative Finance Initiative (IFI) Global Practitioner community
Be The Earth UK, Brazil, South Africa Charitable foundation & impact investment vehicle
2050 Paris, France Evergreen venture capital fund
Teamshares New York, USA Tech-enabled acquiror of small businesses
Riversimple Powys, Wales Hydrogen mobility company
Purpose Foundation Germany Field-building organisation
Karma Capital Germany Regenerative investment
CIVA London, UK Social innovation, fiscal hosting and early social investment
Barking & Dagenham Giving East London, UK Place-based funder & community investor
3.5

Voices from the Field

Meet some of your wonderful selves, and get a flavour for the grit, spirit and values behind this systems-shifting work.